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Invest in the Success of your HealthRx Software
When you invest in a software solution, you want to ensure the continued success of your strategic initiatives - for your users and your patients. Throughout your software life cycle, HealthRx Corporation’s Annual Maintenance Contract helps you ensure that your system and users are running at the speed of your clinic. With maintenance, you will receive a priority response to your support issues.
With free upgrades of the HealthRx Clinical Access Manager, you will stay current with the latest enhancements, innovations, and technology. On top of that, Annual Maintenance customers gain insight into more productive and useful ways to use HealthRx Clinical Access Manager through our senior technical service representatives who have experience with similar clinical environments.
- Free major upgrades to the next version of Clinical Access Manager to stay current with the best technology*
- Unlimited support calls via a dedicated Annual Maintenance phone number for designated contacts to ensure your users are always up and running**
- Email support for designated contacts
- Online Software Change Request forms submission
- Priority response to technical support inquiries by a senior technical support representative
- Direct notification of free software updates including hot fixes, service releases, and documentation updates
- LiveUpdate maintenance either through your network (via vpn) or our servers
- Quarterly Technical Newsletter with software tips and tricks
- Priority response to error reports
- Option to participate in the beta test program for the next versions of Clinical Access Manager so you have a voice in product development
- Priority consideration for product suggestions to help us shape the next version of Clinical Access Manager with the features that are most useful to our customers
- Access to technical white papers & product roadmap
- Opportunity to be showcased as a Clinical Access Manager success site
Your HealthRx software is important to the day-to-day operations of your clinic, and we are committed to providing you with the support you deserve to succeed with your patient management.
* Free upgrade does not include upgrades to third-party software such as MS SQL Server database products or operating systems.
** Priority technical support for Annual Maintenance customers is offered 8:30am to 5:30pm Eastern; does not include system/network/network security configuration, or software customization. Designated contacts must be named help-desk individuals. |